LOCATIONS

WINDWARD UNDERSTANDS HOW TO
OVERCOME OFFSHORE CHALLENGES

As offshore IT staffing becomes increasingly available, choosing the company that addresses and solves your main concerns is imperative. At Windward, we’ve experienced the issues that many have dealt with when hiring overseas talent and have successfully solved them. We’ve recreated the way legacy offshore staffing runs by bridging the diversity gap, improving communication, and ensuring accountability.

We provide offshore staffing solutions from the following countries:

Welcome to INDIA – known to many as the world’s outsourcer, it has attracted some of the most powerful technology companies in the industry. You may be familiar with many well known giants of the tech that have been operating in India for more than two decades.

Did you also know that these massive companies have a lot in common with one another? In particular, they tend to share the same brutal approach of hiring large volumes of staff all at once, only to fire them again immediately.

So why do it? The concept is to ingest all possible talent at an attractive rate, wait one or two months for the cream to rise to the top, then release 80% of the new hires back into the labor pool. This is highly cyclical and a major cause of the staff-attrition dilemma. We don’t treat people that way. This is Offshore 2.0! Windward has developed a new hands-on approach to hiring and a boutique style of management that reduces staff loss on orders of magnitude.

With Windward, you will personally know and have a unique relationship with each member of your overseas team as if they were local.

Discover a vivid new perspective of THAILAND – one that is largely overlooked when compared with other IT outsourcing regions in Asia. Although well known for its tourism and a thriving export industry, Thailand has developed a significantly robust and highly skilled technology sector characterized as overtly creative and as unique as the country itself.

Did you know that most Thai companies have a policy of giving an annual bonus to their employees? This happens at all levels and has a particularly significant impact on staff attrition. Generally speaking, it can be quite difficult to start a new Thai team in the 4th quarter of a given year.

Flip the coin and it’s particularly unlikely that a team member will jump ship for a different opportunity in the 4th quarter of a given year as well. In addition to the bonus scenario for technology workers, Thai culture offers a comparatively high level of employee loyalty relative to other outsourcing nations.

We work together with the culture, not against the grain. This is Offshore 2.0! Windward has developed a new hands-on approach to hiring and a boutique style of management that reduces staff loss on orders of magnitude. With Windward, you will personally know and have a unique relationship with each member of your overseas team as if they were local.

Meet the progressive side of CHINA – one that capitalizes on the explosive growth of Chinese progress, education, and a vast labor pool of highly skilled technology professionals. Major metros like Shanghai and Suzhou offer world-class engineering services at a price that is still competitive internationally.

Did you know that the explosive growth of the Chinese economy puts real estate in cities like Shanghai on parity with New York City? When housing costs are upwards of a $1MM USD for a 300 sq. ft. apartment in the city, one can reasonably assume that this extreme cost of living has a ripple-effect which reaches into every facet of society.

Chinese technology outsourcing has evolved far beyond its original incarnation as China itself continues its morph into a consuming nation and international super power. This extreme level of advancement means that those engaged in software development in China can take advantage of talent that is capable of engineering the most complex and cutting edge solutions that exist in the market today.

We are capitalizing on the strength of this technology super conductor. This is Offshore 2.0! Windward has developed a new hands-on approach to hiring and a boutique style of management that reduces staff loss on orders of magnitude. With Windward, you will personally know and have a unique relationship with each member of your overseas team as if they were local.

Say hello to VIETNAM – Asia’s IT outsourcing Tiger! For more than ten years, Vietnam has been steadily increasing its infrastructure so that it can take on the incumbent leaders like China and India. Having one of the largest pools of highly skilled IT resources in all of Asia, Vietnam offers an enticing, cost effective, and disciplined alternative to the more well known outsourcers.

More than two thirds of the Vietnamese working population is under the age of 35; a growing majority of them have a background in Computer Science and have studied abroad or worked for a western company. According to , Vietnam has experienced a boom in small boutique oriented IT workshops with more than businesses registered in 2013.

Despite the expansive growth fueled by technology in its epicenter, Ho Chi Minh City, Vietnam’s relatively late arrival to the outsourcing scene has made it difficult for western businesses to connect with much of the untapped talent pool.

We have re-opened the door to Vietnam. This is Offshore 2.0! Windward has developed a new hands-on approach to hiring and a boutique style of management that reduces staff loss on orders of magnitude. With Windward, you will personally know and have a unique relationship with each member of your overseas team as if they were local.

WE HAVE SOLVED THE NUMBER-ONE ISSUE ASSOCIATED WITH WORKING OFFSHORE.

We have flipped the offshore model completely on its ear. Please read on to understand our ‘secret sauce’ and the reason that Windward’s approach is 180 degrees different. The single biggest issue with doing business across the globe is ensuring that quality results are achieved. More than likely if you’ve ever experienced offshore in the past, your team may have had some good technology skills. It is even more likely, however, that your past offshore experience faced communication challenges.

By focusing Windward’s internal resources and manpower on this specific issue, we are able to dramatically improve international communications. The marked improvement in communication naturally has resulted in higher quality output, faster delivery times, and happy clients. We take the pain out of working with offshore by putting American expatriate boots on the ground overseas. The more common approach is generally to employ a native speaker and ask them to manage a remote team that is largely invisible to you. Our American vendor relationship managers shorten meeting times, reduce errors, and shore-up communication loss. We’ve boiled it all down to working ‘remote office’, and not something that feels like working offshore. Ultimately this approach saves you money and improves the ROI of working offshore.

WE HAVE SOLVED THE NUMBER-TWO ISSUE KNOWN TO WORKING WITH OFFSHORE.

The second biggest issue with doing business across the globe is dealing with radical changes in time zone. Known to many as ‘time zone fatigue’, the effort required to work an entire day in Chicago and then stay online late into the evening to manage remote teams is exhausting. Windward offers teams that will work in your own local time zone by employing 2nd and 3rd shift resources overseas. Now you can work offshore at 1:00pm in the afternoon while everybody is well rested and productive. Take advantage of multiple teams and blend them together for a 24-hour IT Powerhouse operation.

WE HAVE MASSIVELY REDUCED STAFF ATTRITION MORE THAN 10X NORMAL.

People are our business and keeping the best and brightest from leaving is a serious matter. Many are aware of the unfortunate reputation of staff-loss overseas, however, we have taken some very strong measures to combat the problem. Our diligent focus on reducing staff loss works!

These are just a few of the techniques we employ:

• We offer spot bonuses (absorbed by Windward) that are paid to resources when they receive positive client feedback.
• We work closely with employees as a guarantor for personal loans, weddings, and employee home ownership.
• We hold regular international team-building activities, and role-plays to generate enthusiasm around the prestige of working for worldwide clients.
• We sponsor Toast MasterTM training, public speaking contests with the entire office in a nurturing environment that promotes education.
• We foster a close culture of family-style support and off-hours bonding with employees that is the envy of new recruits and often entices ex-employees to re-apply.
• Company-sponsored B-1 Visas as an incentive for employees to visit and work with clients on-site in America.

WE HAVE TAKEN TEAMS FROM AROUND THE WORLD AND PLACED THEM IN THE DESK NEXT TO YOU.

There is no substitute for communication, and we are proud to present an offering that few others have. Windward offers the ability to actually see your team on video and in real-time. From the perspective of long-term industry veterans, there is a real comfort in being able to see when your team is in the office. Working together or just waving ‘hello’, seeing your remote team in action is a very gratifying feeling.

WE OFFER 24-HOUR SUPPORT.

Emergencies always happen and it pays to be ready for them. Unlike many of our competitors, we are able to provide 24/7 access to your offshore team. For teams working in their own local time zones, it can be extremely frustrating waiting an entire day to get in touch with somebody when something isn’t right. If you have a show-stopper issue on a high visibility website, or a glitch in an accounting system, then fixing the issue simply can’t wait.

Dial 1-888-269-8605 and you are just a toll-free phone call away from your team, and an expatriate North American voice any time of day, any day of the week.